Frequently Asked Questions | FAQs
1. How do I know what size to order?
a. If you are not sure about your size, and the best way to find your size is to order our 'SureSize' kit. The kit contains one of each size nail size in our long coffin nail style so you can find your perfect fit before ordering. We offer this for $7.00ea and ship free of charge.
b. You may measure your own nail and find your size from our picture guide. Check our Self-Sizing Guide for more info.
c. The size info is needed for both Preset and Custom sets. If you are planning on ordering from our preset sizes of XS, Small, Medium, or Large and know your size info, you will find this easier to order and have the option to shop our ShipReady Boutique. In the future, we will be offering sets that contain all nails sizes. Custom sizes are those in which all your nails don't fall into one of the preset size categories.
2. What type of nail adhesive shall I use and how long does it last?
Nail Glue- Can stay on for up to 1-2 weeks. Make sure to follow the correct nail prep process to insure long lasting wear.
Nail Adhesive tabs- Can stay on for up to 1-2 days. It's perfect way to wear it temporarily and easy to remove/ reusable.
3. Are your nails reusable?
Yes, our handmade nails are reusable if you take good care of them wearing and during removal process! If you prefer nail glue, we would suggest purchasing an inexpensive electric nail file so you can gently buff away any built up glue on the back of the nails to clean up before you reuse it.
4. What's the difference between ShipReady sets and Preset sizes?
ShipReady Sets (Ready to Ship with in 2-3 days)- These are 100% handmade custom sets made in a particular size to be readily available to ship. There are less on hand and done to sell right away. There are times when these are not sets that are listed to be regularly duplicated. Oftentimes we make these for the sake of pictures to be added to our site for variation.
Handmade sets (1-2 weeks of process time)- 100% hand crafted! Made with only top quality nail products and painted with at 3-4 layers of gel polish which is UV/LED light cured so it last much longer than regular polish! It's sturdy thickness and superior quality nails offered with Perfected Piece's original designs! Handmade nails come with 10 full cover, individually made nails. If you are a fan of thicker quality nails, we suggest you ask for an acrylic underlay which is only +$10.00 per set. .
5. What's your process time?
All nails are 100% custom, order to made! (except for the ShipReady sets and nail accessories):
ShipReady items: 2-3 days
Handmade nail sets: 1-2 weeks (This is only an estimated time, it can be changed due to current workload. Please be aware that your order may be shipped sooner but can certainly take longer as well.)
If you need it faster, we offer "Rush Order" option which will expedite your order to 3-5 days instead of 1-2 weeks. If you need it by certain date, please send us message to let us know! All ShipReady sets ship within 2-3 business days!
6. What comes with my nail purchase?
Every order will come with a prep kit (a mini nail file, a nail buffer, nail glue, orange stick, and a storage box. Application and removal instructions will be hosted on our website in the main menu tab.
We ship all orders with USPS and ship from South Bend, IN. *Please note that process time does NOT include shipping time. Again, current process time for all handmade sets is 1-2 weeks. We update you with tracking number(s) by email when your shipment is prepared to go out.
US First Class Mails- 1-7 days
US Priority Mails- 1-3 days
International First Class Mails- 2-3 weeks
International Express Mails with DHL- 3-7 days
International Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
8. Cancellations & Returns?
Due to the nature of our products, all sales are final and we do not accept returns. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Please be sure to order right size as we do not take any responsible if the wrong size nails are ordered.
9. Do you take any custom design orders?
Yes we do! Please contact firstname.lastname@example.org if you have any questions.
10. If I purchase ShipReady sets and Preset Size sets together, do they ship together?
Yes we do! We do ship all orders together unless you ordered separately. Please order any ShipReady sets separately if you want to receive it faster than PresetSize sets.